This refund policy is valid as of October 2024.
REFUND POLICY — Forjoeste
How to request a return for remorse:
If you are not satisfied with the product or have changed your mind about the purchase, you can request a return within 7 days from the date of receipt of the order at your address.
Send an email to [email protected] with your full name and order number. You will receive a refund within 30 days from the date we receive the returned products. The amount will be refunded using the same payment method you selected when purchasing in our online store. There will be no additional cost for you to receive the refund.
How to request a return for defective products:
According to Brazilian legislation, in the case of items with manufacturing defects, you have the right to request a return within 30 days from the date of receipt of the order at your address.
Send an email to [email protected] with your full name, order number, and information about the manufacturing defect (description with photos or videos). We will review your case within 30 days from the date we receive the returned products. The amount will be refunded using the same payment method you selected when purchasing in our online store. There will be no additional cost for you to receive the refund.
How to return the products:
In accordance with Consumer Law, the shipping costs for the return of products due to right of remorse or items with manufacturing defects will be covered by our store through the reverse logistics process.
You will receive a postage authorization code by email after your return request and must send the merchandise at a post office. We do not cover packaging costs, so we suggest you use the same packaging in which you received your purchase (if not damaged) or a suitable box that protects the items during shipping.
Return address: Rodovia Feliciano Sales Cunha (SP-310), Km 564, Bairro Limoeiro, Auriflama - São Paulo, Brazil
Contact us:
If you have any questions about our refund and return policy, please contact us via email at [email protected].
